You may return most new, unopened items within 30 days of delivery for a full refund. Note that some products ship from Canada and others ship from the USA - so products need to be returned to their origin. SHIPPING info is given at the bottom of each product description/listing.
We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
For any HorseTech products, you can return opened product for a full refund, but you will have to pay the return shipping cost
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Orders only ship from Monday through Friday. Orders do not ship and shipments in transit do not move on weekends or holidays. Orders will normally ship 1-2 business days after they are placed. All Prices are in USD.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Orders from Farmers Own and Praise Hemp brands ship from Canada so if you are in the United States or anywhere else outside of Canada, you will be responsible for customs duties/taxes (if any) along with determining whether or not the products on your order are legal to import into your country. Products from HorseTech ship from the United States so the same thing applies to people in Canada or Internationally for that brand.
When you place an order, we will estimate shipping costs and delivery dates for you based on the products you selected. For International shipments we strongly recommend you Contact Us for a quote first. Often the cost of the shipping is more than the cost of the products since most items are very heavy.
Please also note that the shipping rates items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.